Delivery Information

Delivery Information


Delivery of orders is by cash on delivery without a delivery fee. For the  maximum convenience of our customers, we work with two courier companies - "Evroput" and "Ekont". 

Delivery dates:

All products ordered through our site, which are in stock at the time of the order, will be delivered within 1 to 3 working days from the date of the order.

Orders placed before 3:00 PM will be processed the same day, and orders placed after 3:00 PM will be processed on the next day.

If the product is currently out of stock, you will be notified of the delivery time when the order is confirmed via phone call or email by our customer service. If the product you ordered cannot be delivered, we will contact you personally using the contact details you provided when placing the order.

Delivery conditions:

The delivery is made by a courier company to the address specified by the user during the order he makes. The user undertakes to provide information and responsibility to accept and pay for the ordered products.

- If the customer (or a person authorised by him) cannot be found at the agreed delivery time and cannot be contacted by phone at the time of delivery, the shipment is returned to the courier's office until requested by the user.

- If the applicant does not provide access and conditions for delivery of the goods to the specified address, the electronic store is released from responsibility for the failed delivery.

The Nutri Smart team or a representative of the courier company undertakes to notify the user via phone or e-mail if sudden circumstances occur, preventing the timely execution of the delivery.